Return and Refund Policy

At Shree Nawa Prabhat Dairy Pvt Ltd, we are committed to ensuring your satisfaction with our premium dairy products. If for any reason you are not completely satisfied with your purchase, we have outlined our return and refund policy to provide you with a hassle-free experience.

Returns

Eligibility Criteria

To be eligible for a return, please ensure that:

• The product is in its original packaging.
• The product has not been opened or consumed.
• The return is initiated within  7 days from the date of purchase.

How to Initiate a Return

1. Contact Us: Reach out to our Customer Service team at +977-01-5521575 or email us at [email protected] to initiate the return process.
2. Provide Details: Please provide your order number and a brief description of the reason for the return.
3. Return Authorization: Once authorized, you will receive instructions on how to return the product.

Return Shipping

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service for your return.

Refunds

Eligibility Criteria

Refunds will be processed under the following circumstances:

• The returned product meets the eligibility criteria.
• The return is initiated within the specified timeframe.

Refund Process

1. Inspection: Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria.
2. Refund Initiation: If the return is approved, we will initiate the refund process.
3. Payment Method: Refunds will be issued to the original payment method used for the purchase.

Timeframe

Please allow  (7-10 days) for the refund to be processed and reflected in your account.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our Customer Service team at [your contact details] or email us at [your email address].